Emergencies can happen to anyone, anywhere, anytime
With confusingly similar names like LifeLife, LifeFone, LifeAlert, and LifeWatch, how do you know who you can depend on? Who you can trust?
Put Your Trust In Us
We at The CareGiver Partnership have examined all the options and feel the that The Personal Emergency Alert & Response System (EARS™) provides the best protection and overall value.
The Personal Emergency Alert & Response System (EARS™) is the only brand with DailyCheck™, so you know you’re always protected.
This one button
Can summon HELP!
Call 1-800-985-1353 to learn more or click on any of the tabs above.
Get immediate help anytime, day or night, plus…
Live independently in your home with peace of mind
Try the Emergency Response & Alert System for only $29.95
- The only brand with DailyCheck™, so you know you’re always protected
- No equipment to buy or long term commitment
- Installs in minutes, easy to use
- Works even during power outages
- Waterproof, always charged and easy to use
- 500 foot range
- Easily update your emergency information online – anytime.
- Uses the newest, state-of-the-art technology
- You’ll be rushed everything you need, shipped FREE!
- Guaranteed rate for life
- FREE reminder service. Never forget medicine or appointments again.
- Return within 20 days if not fully satisfied for a full, no questions asked refund
- Lifetime equipment warranty
How It Works
Just push the help button on the unit or on the pendant and you are in immediate communication with one of our highly trained operators who know:
- Any medical conditions you have told us about
- How paramedics can enter your home if you're not able to let them in
- Whom you want us to call in case of an emergency
This information is of course highly confidential, and we protect it by adhering to strict privacy and security standards.
If you push the button needing help, we contact your local 9-1-1 medical services and we stay on the line until help arrives. Then we contact your designated person (your doctor, perhaps, or a close family member, or a friend) to let him or her know what has happened to you and where you are.
The Equipment: Our EARS™ 3600 medical alarm is state-of-the-art and easy to install
- It has a 30-hour stand-by rechargeable battery backup, so it will dial out during a power outage.
- You can give your special code number to family members so they can dial your EARS™ 3600 to speak to you directly - especially useful when the power is out and your cordless phone doesn't work!
- Our wireless pendant is durable, lightweight, and comfortable to wear. Since it's water-resistant, you can keep it on in the shower many home accidents occur. You can even wear it at night. It has a breakaway cord if it gets entangled. It has a 500' range so you can trigger an emergency alarm from any room in the home. Or you can press the large Help button on the face of the EARS™ 3600 console.
- For the visually impaired, each button has Braille characters.
- DailyCheck™ - Your EARS™ 3600 is programmed to run a self diagnostic and then check in with our monitoring center each day. This brief test is done over the phone line and at our expense. If for any reason your EARS™ 3600 does not check in with an "all clear," we will contact you and resolve any issue holding up your daily "all clear" check in.
- Reminder Service! Another unique option is the ability to record up to 8 personalized messages and to have them "go off" at predetermined times. These messages or reminders can be programmed to announce regularly... or at one time through your EARS™ 3600. This unique feature has many applications. For example, you can easily record a reminder to take medications at a certain time every day, or you can set a one-time reminder to get ready for a doctor's appointment. This cutting edge technology separates the EARS™ 3600 from other emergency response units and has proven to be very helpful for reminding you.
- Getting your new EARS™ is easy: Call us at 1-800-985-3-1353 M-F 9-4 CDT.
- Money-Back Guarantee: If you're not satisfied with your EARS™ 3600, you can return the equipment to us within 20 days and receive a full refund.
Questions Answered
Can I do my own installation?
Yes. Installing your EARS™ system is very simple:
- Locate a working phone jack
- Locate an electrical outlet that is not controlled by a switch.
- Plug the phone cord into your EARS™ (line) and then into the wall phone jack. (If you also want a phone at this location, plug the phone jack into the phone outlet on the unit.)
- Plug your EARS™ medical alarm console into the electrical outlet and screw it in.
- Turn the battery on. The on/off switch is located on the back of the console.
- After installation, you must test the service. See the next question below.
How do I test my EARS equipment and the service, and how often should I test it?
You should test the equipment and service right after installation and once a month thereafter. We suggest you use the day of your birth to make testing day easy to remember.
To test the service, press the portable emergency button and wait for the monitoring station to talk to you. Make certain they can also hear you. Have the operator confirm your account number and name.
If I press the remote transmitter button or the unit emergency button by mistake, what should I do?
You can turn the alarm off by pressing the Clear button on the console. Your EARS™ unit will still send the signal to the monitoring station. When the Personal Response operator speaks to you through the unit, just tell them it was a mistake and that there is no emergency.
How can I change the information I originally gave Personal Response, such as phone number, responder information, etc.?
Your email purchase confirmation contains a Web link to update your subscriber information. This link may be used to make future updates as well. You will be asked to enter the subscriber's last name exactly as it appeared on the original order form. If you no longer have the Web link or simply wish to get help by phone, please call us toll-free at 1.866.998.6824(1.866.99.TOUCH) and give us your new information. We'll update your account.
Can I avoid monthly charges?
You can avoid monthly fees as you have the option to purchase your EARS™ medical alarm outright. When you do, you'll receive your EARS™ console and pendant with a one-year factory warranty and one year of prepaid monitoring.
After the initial period, if you want to continue with your EARS™ program, just renew your monitoring (at a discount) and you're all set! And any time you wish to cancel, you will receive a prorated refund for any monitoring not used. Add it up! If you think you'll have your EARS™ unit for two years or more, this is a better value. We will even offer to buy back your equipment once you are no longer a subscriber.
Do you perform maintenance checks on the equipment?
All of our EARS™ medical alarm units automatically check in with us every day and whenever there is a problem. If we find a problem with your EARS™ unit, we will either fix it remotely or send you a new one at no additional charge.
Where do I call if I think the machine needs service?
Call 1-866-998-6824 for any technical help you may need.
The green or red light is flashing. What does this mean?
The green light is the power indicator. It lights up when the console is on and plugged in. The green light blinks slowly when the battery is charging and blinks quickly when the console is not plugged in and is using battery power instead.
When the red light is flashing, it means the console is sending a signal to the monitoring center. This happens once each day to validate that your EARS™ equipment is working properly.Important: When the red light is flashing, do NOT use your telephone because it will interrupt the communication process. The red light is also the trouble indicator. It is normally off, but will blink slowly when a transmitter has a low battery. You will receive a call from a Personal Response representative regarding a replacement. If for any reason you do not receive a call, you should call 1-866-998-6824.
What if we have a power outage at home?
Unlike most digital phones, your EARS unit can still dial out when the power fails. The unit's battery backup automatically activates when the system detects a power outage. The battery is designed to last up to 30 hours. When the power is restored, the battery will recharge.
Is the monitoring center available 24 hours a day, 7 days a week?
Yes, and you will always speak to an operator, not a machine. That's the Personal Response way.
How far can I be from my EARS™ console and still request help?
The system works in virtually any room in your home within about 500 feet.
What if I can't speak when I press the emergency button?
The Personal Response operator will call emergency services if they get no response from you.
How do I return the equipment when it's no longer needed?
Save the box to use to return the unit. When you're ready to return it, call our offices at1-866-998-6824 to cancel your monitoring account, and we'll give you a Return Merchandise Authorization (RMA).
If I moved my residence, can I still use my EARS™ medical alarm?
Yes. Just take it with you and before you plug it in call us at 1-866-998-68224. We'll update your information and you're good to go.
Our Guarantee
- Same rate for life.
- Lifetime warranty on rental equipment
- Cancel anytime for any reason by returning the rental equipment
- 20 day no questions asked, money back guarantee
TERMS OF SERVICE
www.myears.com/tos.php
Testimonials
This is what EARS™ users have to say about our service.
Our customers are so happy, that they all offered to share their experience with potential EARS™ users; if you want to get in touch with one of them, email us and we will put you in touch.
If you would like to share your own testimonial, please contact us and we will publish your letter on our website.
“My father didn't want an emergency device. Absolutely refused. But I got him one anyway, and I guess he started to wear it when nobody was around. Just two weeks later, he had a heart attack and pushed the button. Paramedics were there in minutes. Thank goodness we didn’t listen to him!” GT
“Mother fell in the shower and broke her hip. She could not get up. She pressed the EARS™ button she wears around her neck – it’s waterproof – and told the emergency operator what happened. The operator sent an ambulance, and also called a neighbor with a key to come and open the door. Without EARS™, she would have been in that tub, with the water pouring down on her, for hours before anyone knew.” MB
“One of the great things about EARS™ is that it keeps the family informed. The EARS™ operator stays on the line until the ambulance has left for the hospital, and then she calls the family to let us know there has been an accident, and to what hospital the ambulance is headed. Without EARS™, if Mom had just called 911, it would have been hours before the hospital called us and we even knew there was a problem.” PJ
“Mom has a friend down the hallway, a man about her age. They both have EARS™ buttons, and have traded information so they can help each other in emergencies. One of them pushes the button, and the emergency operator asks the other to go over and help out. I think Mom pushes the button sometimes just because she wants the man to come over. The operator thinks it’s cute.” SP
“We got EARS™ for my mother because we feared the big emergency, but it actually has come in very handy for the little things. Like last week, Mom dropped a glass and it shattered. She was very upset, did not know what to do, and she pushed the emergency button. She told the operator what happened, and the operator called me, and I was able to rush over and clean up and calm her down.” KL
"It's hard having an elderly parent. You worry all the time. For $21.94/month, EARS™ gives us a peace of mind. We know that help will be sent quickly, and that the family will be notified if there is any problem. What a bargain. Thank goodness Dad has not needed it yet, but every month that goes by without a call is money well-spent.“ TP
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